Testimonials
"Caruso Homes has an added architectural flare that other builders do not offer." .... Click here for More
"We were so impressed with Symphony Village that it really was love at first sight." Judy and Larry Webster .... Click here for More
"We were so impressed by SYmphony Village that is really was love at frist sight. There is nothingabout it that we don't like- it has exceeded our expectations." Judy and Larry Webster
Click here for less
"I just wanted to let you know that you have a super staff that has led us through our Symphony Village buying process."--Jim and Pat Arnts, Lot 386, Concerto Ave .... Click here for More
I just wanted to let you know that you have a super staff that has led us through our Symphony Village buying process. It has been a pleasant experience from start to finish. All your staff has been pleasant, courteous, and well versed in your excellent product.
Although Matt has moved on, he was our first contact and was a big help in making our decision to buy. I know you are not a custom builder, but a big factor in selecting SV was that we could make some tweaks to the design, like eliminating the steps to the "exercise" room from the master bedroom and making this room another loft room. A second key point that Matt worked with Caruso was an extended settlement since I had not even made a decision to retire at the point that we had decided to buy.
Shirley has been a great help in being our sales rep after Matt left. She always has the answers or gets them as quickly as she can. She guided us through the new propane heat decision process and got the vital answers through Betsy, Brian, and their subs. Whenever I have a question, I call Shirley and she will direct me to the right person, if necessary. Shirley is very pleasant and congenial and is perfect for her position.
Betsy has been super in making our options selections including pricing non standard options like shadow boxes that were in the model. She is well versed in you product selections and kept us on track along the process.
I can't say enough about Brian. He not only manages the construction but takes great pride in his finished product. He certainly kept things on schedule and there was little to be corrected in the two days between our pre-settlement walk through and settlement day. I know he was juggling other balls at the same time. He is a valuable asset that you don't want to lose.
I didn't have a lot of contact with Ellareese but when I did she was always very responsive in trying to coordinate settlement dates between you and our Severna Park home. She was also the interface to Carrie at Vantage who was also very helpful and responsive. Both were also very pleasant and courteous, as has everyone.
Again, I thank you for your product and very qualified staff. My wife and I look forward to enjoying our new life in Symphony Village.
Jim and Pat Arnts
Lot 386, Concerto Avenue
Click here for less
In every case, we have enjoyed the undivided attention of these professionals. You truly have implemented a high level of customer service in your organization. - Laura Rocco and Allen Levin .... Click here for More
Dear Jeff,
We want to let you know about our experiences with the staff at Symphony Village.
As you know we have been discussing new homes with Shirley Keeney. Last week we met with Betsy to work up the potential design of a new home, specifically the Strauss. Today, we met with Sharon Smith at L&L to discuss flooring and tile options.
At each visit to the sales center, we were greeted warmly by Nancy, your ambassador. She is happy to share her experiences as a long time resident of the community, along with those fresh baked cookies.
Shirley listens carefully to our questions and provides the answers we need to make our decision. She’s even talked with us on her days off.
As you know, Betsy is a wealth of information and was able to provide a satisfying level of customization for our design needs.
Sharon was so helpful and patient as we considered various flooring options.
In every case, we have enjoyed the undivided attention of these professionals. You truly have implemented a high level of customer service in your organization.
We are so grateful to Jeannette Lancaster of Champion Realty for suggesting we look at Symphony Village.
It was good to meet you the other day as you escorted your in-laws through the community.
We will be vacationing until mid-July and then expect to meet with Shirley to discuss the contract.
Sincerely,
Laura Rocco and Allen Levin
Click here for less
Donna and I have been exceptionally satisfied with the process, most importantly, from our prospective, have been the results - Richard and Donna Sheridan .... Click here for More
Dear Mr. Caruso,
Today marks the final day of the six month inspection process and the completion of the repairs identified in need of attention to our home. Donna and I have been exceptionally satisfied with the process, most importantly, from our prospective, have been the results.
All the issued identified in need of attention were addressed in a timely fashion without exception, with quality workmanship and a desire to be certain we were satisfied at the end of the day.
We must give a well deserved thank you to Mr. Jeff Rees and Mr. Brian Creighton. Both gentlemen have been with us, and for us, every step of the process. We are very grateful for their desire, skills and timeliness for “getting the job done right”. Most recently, a few repairs were identified with the house siding. The representative stopped by to examine our concern. Mr. Creighton was present and pointed out the repair needed. The representative protested slightly. Mr. Creighton, after speaking to Mr. Rees, assured him that Symphony Village did not accept the explanation given by the representative and the repair needed to be done correctly, it was.
We take this opportunity to thank all of the Symphony Village staff for their kindness, help and guidance we have received since our arrival.
Sincerely,
Richard and Donna Sheridan
Click here for less
The best thing about Symphony Village is the caring community it is. .... Click here for More
The best think about Symphony Village is the caring community it is. We are small enough that we know each other and we care about each other. One of the reasons that we moved to Symphony Village is that we are still traveling quite a bit and Symphony Village gives us the security that we know that our next door neighbors are going to look out for us.
Click here for less
Symphony Village offers its homeowners “good living” in a caring community and it just keeps getting better. - Marlene Tennier, Home owner for 7 and a half years, as of July 2004. Sonata Way .... Click here for More
My Schubert home is comfy and convenient. The clubhouse offers a variety of activities and a gathering place for meeting friends. Symphony Village offers its homeowners “good living” in a caring community and it just keeps getting better. - Marlene Tennier, Home owner for 7 and a half years, as of July 2004. Sonata Way
Click here for less
Save and sell program
